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November/December 2019 issue of Administrative Eyecare (click to download complete details pdf)

Cover Feature

   #UsToo: Ophthalmology practices navigate the #metoo movement

Highlights 

   Advice for new administrators: The how and why of stakeholder engagement

   Advanced administration: Are you letting the tail wag the dog? Managing power/control struggles as an effective team leader

   Business operations: Do your practice agreements need updating for private equity?

  Customer care: iCare―A new definition of customer service

   Fast practice: Retrospective―10 years on, how are our largest business challenges doing?

   Human resources: Steering clear of HR potholes on the road to practice success

   InfoTech: Vendor risks—Whom can we trust?

   Marketing: How videos can move your practice up the SEO chain

   Reimbursement: Cataract and YAG laser capsulotomy―Time to update your documentation

   COE Corner: There's no "I" in COE: I earned it for my team!

   Making the case: Going against the grain―How to (respectfully) challenge the status quo

   Glaucoma: Widening the view—Innovations in glaucoma treatment

   Optical: Eyeing the health of the optical—Key metrics

   Peer to Peer: How does your practice “give back” to your community?

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